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The HiBob connector syncs your people into Novaplan: roles, departments, sites, start and end dates, employment status, and comp. This is the source of your headcount actuals and the people snapshot that every headcount plan builds on.

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Set up the sync

1

Connect HiBob

In Admin -> Integrations, authorize the HiBob connector with your HiBob credentials.
2

Map people fields

Map HiBob’s fields onto Novaplan’s canonical people fields. Nova can suggest a mapping that you review before saving.
3

Reconcile departments

Confirm that HiBob departments map to your canonical departments. Resolution is by ID, so an upstream rename does not move people between departments.
4

Run the first sync

Run the sync, then confirm in Pipelines that people landed and curated cleanly.

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Field mapping

Department is resolved by ID, never by name. A HiBob department rename keeps each person in the right canonical department rather than re-bucketing them.

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Common questions

People data is intended to refresh on a regular cadence (typically daily). Check the freshness state in Pipelines to confirm the last successful sync.
Confirm the person exists in HiBob with a start date and an active status, then re-run the sync. If the version is locked, the snapshot is frozen and a post-lock addition is handled separately.

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Troubleshooting

  • Sync fails to authorize: the HiBob credential has likely expired or rotated. Re-authorize in Admin -> Integrations.
  • Stale people data: a quiet daily feed is flagged in Pipelines; re-run rather than assuming the data is current.
  • People landing in the wrong department: the department is mapping by name, not ID. Fix the department mapping in Dimensions.
  • Comp is masked: salary and comp are sensitive fields. See Permissions.